Skip to main content

Microsoft 365 Copilot allows users to create their own autonomous agents

Microsoft is continuing to improve generative AI across Windows with new updates to Microsoft 365 Copilot.

The company has announced that the ability for users to create their own autonomous agents in Copilot Studio is moving from private to public preview next month.

Agents can be triggered by specific events and act on their own, rather than being activated by a conversation. For instance, when an email arrives, an agent can be activated to look up the sender’s details and account, see previous communications, check inventory, ask the sender their preferences, and then take the necessary actions to close a ticket. 

“Think of agents as the new apps for an AI-powered world. Every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate business processes. Copilot is how you’ll interact with these agents, and they’ll do everything from accelerating lead generation and processing sales orders to automating your supply chain,” Microsoft wrote in its announcement. 

The company shared some examples of customers that have already built their own autonomous agents, including Pets at Home, who created an agent to compile cases for human review; McKinsey & Company, who created an agent to speed up client onboarding; and Thomson Reuters, who created an agent to speed up its legal due diligence process.

Microsoft is also releasing ten new autonomous agents in Dynamics 365, which is its enterprise resource planning (ERP) and customer relationship management (CRM) software.

New agents spans sales, service, finance, and supply chain use cases, and include examples like:

  • Sales Qualification Agent, which researches leads, prioritizes opportunities, and guides customer outreach
  • Supplier Communications Agent, which tracks supplier performance to detect and respond to delays
  • Customer Intent and Customer Knowledge Management Agents, which learn from customer service representatives how to resolve customer issues and add articles to a company’s knowledge base. 

The post Microsoft 365 Copilot allows users to create their own autonomous agents appeared first on SD Times.



from SD Times https://ift.tt/n8ut7BP
Labels:

Comments

Post a Comment

Popular posts from this blog

A guide to data integration tools

CData Software is a leader in data access and connectivity solutions. It specializes in the development of data drivers and data access technologies for real-time access to online or on-premise applications, databases and web APIs. The company is focused on bringing data connectivity capabilities natively into tools organizations already use. It also features ETL/ELT solutions, enterprise connectors, and data visualization. Matillion ’s data transformation software empowers customers to extract data from a wide number of sources, load it into their chosen cloud data warehouse (CDW) and transform that data from its siloed source state, into analytics-ready insights – prepared for advanced analytics, machine learning, and artificial intelligence use cases. Only Matillion is purpose-built for Snowflake, Amazon Redshift, Google BigQuery, and Microsoft Azure, enabling businesses to achieve new levels of simplicity, speed, scale, and savings. Trusted by companies of all sizes to meet...
1 comment
Read more

Olive and NTT DATA Join Forces to Accelerate the Global Development and Deployment of AI Solutions

U.S.A., March 14, 2021 — Olive , the automation company creating the Internet of Healthcare, today announced an alliance with NTT DATA , a global digital business and IT services leader. The collaboration will fast track the creation of new healthcare solutions to transform the health experience for humans — both in the traditional healthcare setting and at home. As a member of Olive’s Deploy, Develop and Distribute Partnership Programs , NTT DATA is leveraging Olive’s open platform to innovate, build and distribute solutions to Olive’s customers, which include some of the country’s largest health providers. Olive and NTT DATA will co-develop new Loops — applications that work on Olive’s platform to provide humans real-time intelligence — and new machine learning and robotic process automation (RPA) models. NTT DATA and Olive will devote an early focus to enabling efficiencies in supply chain and IT, with other disciplines to follow. “This is an exciting period of growth at Olive, so...
Post a Comment
Read more

2022: The year of hybrid work

Remote work was once considered a luxury to many, but in 2020, it became a necessity for a large portion of the workforce, as the scary and unknown COVID-19 virus sickened and even took the lives of so many people around the world.  Some workers were able to thrive in a remote setting, while others felt isolated and struggled to keep up a balance between their work and home lives. Last year saw the availability of life-saving vaccines, so companies were able to start having the conversation about what to do next. Should they keep everyone remote? Should they go back to working in the office full time? Or should they do something in between? Enter hybrid work, which offers a mix of the two. A Fall 2021 study conducted by Google revealed that over 75% of survey respondents expect hybrid work to become a standard practice within their organization within the next three years.  Thus, two years after the world abruptly shifted to widespread adoption of remote work, we are dec...
Post a Comment
Read more