Skip to main content

ServiceNow adds generative AI to Virtual Agent chatbot

ServiceNow’s Virtual Agent chatbot provides a conversational interface for users to perform self-service tasks. Now Assist for Virtual Agent will make the interactions even more intelligent and customers will be able to tackle more complex tasks.  

By incorporating generative AI, Virtual Agent will be able to provide more “direct, relevant, and conversational responses to questions.” 

When a user asks a question, Virtual Agent will now provide additional information like internal pieces of code, product images or videos, links to documents, or summaries of knowledge base articles, ServiceNow explained. 

Customers can configure the conversational experience in Now Assist for Virtual Agent to suit the needs of their organization. This is accomplished in a drag-and-drop environment, Virtual Agent Designer.  

Customers can also embed direct access to large language models, such as Micrsoft Azure OpenAI Service LLM or OpenAI API, allowsing customers to interact with those directly if needed. 

This new capability was possible because of previous innovations in ServiceNow’s Generative AI Controller and Now Assist for Search.  

“ServiceNow is leading the intelligence era. Years of AI investment have put us at the center of an undeniable movement,” said ServiceNow Chairman and CEO Bill McDermott. “We’re building generative AI into our platform so customers can maximize their ROI: ‘return on intelligence.’ This is all about thoughtful, high-trust co-innovation as we find the balance between machine speed and human judgment. Enhanced by our strategic partnerships with NVIDIA and Microsoft, we are engineering smarter, fully automated workflows. We help our customers innovate completely new business models on ServiceNow as the intelligent platform for end-to-end digital transformation.”

The post ServiceNow adds generative AI to Virtual Agent chatbot appeared first on SD Times.



from SD Times https://ift.tt/8XtMzsp
Labels:

Comments

Post a Comment

Popular posts from this blog

A guide to data integration tools

CData Software is a leader in data access and connectivity solutions. It specializes in the development of data drivers and data access technologies for real-time access to online or on-premise applications, databases and web APIs. The company is focused on bringing data connectivity capabilities natively into tools organizations already use. It also features ETL/ELT solutions, enterprise connectors, and data visualization. Matillion ’s data transformation software empowers customers to extract data from a wide number of sources, load it into their chosen cloud data warehouse (CDW) and transform that data from its siloed source state, into analytics-ready insights – prepared for advanced analytics, machine learning, and artificial intelligence use cases. Only Matillion is purpose-built for Snowflake, Amazon Redshift, Google BigQuery, and Microsoft Azure, enabling businesses to achieve new levels of simplicity, speed, scale, and savings. Trusted by companies of all sizes to meet...
1 comment
Read more

Olive and NTT DATA Join Forces to Accelerate the Global Development and Deployment of AI Solutions

U.S.A., March 14, 2021 — Olive , the automation company creating the Internet of Healthcare, today announced an alliance with NTT DATA , a global digital business and IT services leader. The collaboration will fast track the creation of new healthcare solutions to transform the health experience for humans — both in the traditional healthcare setting and at home. As a member of Olive’s Deploy, Develop and Distribute Partnership Programs , NTT DATA is leveraging Olive’s open platform to innovate, build and distribute solutions to Olive’s customers, which include some of the country’s largest health providers. Olive and NTT DATA will co-develop new Loops — applications that work on Olive’s platform to provide humans real-time intelligence — and new machine learning and robotic process automation (RPA) models. NTT DATA and Olive will devote an early focus to enabling efficiencies in supply chain and IT, with other disciplines to follow. “This is an exciting period of growth at Olive, so...
Post a Comment
Read more

2022: The year of hybrid work

Remote work was once considered a luxury to many, but in 2020, it became a necessity for a large portion of the workforce, as the scary and unknown COVID-19 virus sickened and even took the lives of so many people around the world.  Some workers were able to thrive in a remote setting, while others felt isolated and struggled to keep up a balance between their work and home lives. Last year saw the availability of life-saving vaccines, so companies were able to start having the conversation about what to do next. Should they keep everyone remote? Should they go back to working in the office full time? Or should they do something in between? Enter hybrid work, which offers a mix of the two. A Fall 2021 study conducted by Google revealed that over 75% of survey respondents expect hybrid work to become a standard practice within their organization within the next three years.  Thus, two years after the world abruptly shifted to widespread adoption of remote work, we are dec...
Post a Comment
Read more