Skip to main content

Zendesk and AWS announce partnership to offer more personalized customer service at scale

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

The partnership is geared at assisting businesses in providing users with accelerated, tailored, and conversational experiences spanning every channel while also working to enhance support operations with AI tools, bots, and analytics.

According to the companies, by improving customer experience, businesses can remain competitive, gain customer loyalty, and adapt to the conditions of the market as it changes and evolves. 

“Zendesk has been both a member of the AWS Partner Network and a customer for many years, leveraging our cloud services to create innovative customer and employee experience solutions for customers,” said Ruba Borno, vice president of worldwide channels and alliances at AWS. “This strategic collaboration agreement with Zendesk allows companies to personalize experiences using data, taking customer experiences to the next level and helping businesses automate and scale their customer service operations on the cloud.”

The agreement brings Zendesk Suite’s capabilities to AWS and AWS Marketplace. This provides users with the ability to create enterprise-grade customer service programs and chatbots on cloud architecture, build conversational experiences across customer channels and devices, and provide multi-channel support in Zendesk Sunshine Conversations, Amazon Connect, and AWS Contact Center Intelligence.

Furthermore, the companies stated that productivity will be improved due to the AI-based tools that have been built to help agents respond to and mitigate issues quickly through self-service options, time-saving routing, and AI-powered workflows.

To learn more, visit the website. 

The post Zendesk and AWS announce partnership to offer more personalized customer service at scale appeared first on SD Times.



from SD Times https://ift.tt/wgtprji
Labels:

Comments

Post a Comment

Popular posts from this blog

Difference between Web Designer and Web Developer Neeraj Mishra The Crazy Programmer

Have you ever wondered about the distinctions between web developers’ and web designers’ duties and obligations? You’re not alone! Many people have trouble distinguishing between these two. Although they collaborate to publish new websites on the internet, web developers and web designers play very different roles. To put these job possibilities into perspective, consider the construction of a house. To create a vision for the house, including the visual components, the space planning and layout, the materials, and the overall appearance and sense of the space, you need an architect. That said, to translate an idea into a building, you need construction professionals to take those architectural drawings and put them into practice. Image Source In a similar vein, web development and design work together to create websites. Let’s examine the major responsibilities and distinctions between web developers and web designers. Let’s get going, shall we? What Does a Web Designer Do?
Post a Comment
Read more

A guide to data integration tools

CData Software is a leader in data access and connectivity solutions. It specializes in the development of data drivers and data access technologies for real-time access to online or on-premise applications, databases and web APIs. The company is focused on bringing data connectivity capabilities natively into tools organizations already use. It also features ETL/ELT solutions, enterprise connectors, and data visualization. Matillion ’s data transformation software empowers customers to extract data from a wide number of sources, load it into their chosen cloud data warehouse (CDW) and transform that data from its siloed source state, into analytics-ready insights – prepared for advanced analytics, machine learning, and artificial intelligence use cases. Only Matillion is purpose-built for Snowflake, Amazon Redshift, Google BigQuery, and Microsoft Azure, enabling businesses to achieve new levels of simplicity, speed, scale, and savings. Trusted by companies of all sizes to meet
Post a Comment
Read more

2022: The year of hybrid work

Remote work was once considered a luxury to many, but in 2020, it became a necessity for a large portion of the workforce, as the scary and unknown COVID-19 virus sickened and even took the lives of so many people around the world.  Some workers were able to thrive in a remote setting, while others felt isolated and struggled to keep up a balance between their work and home lives. Last year saw the availability of life-saving vaccines, so companies were able to start having the conversation about what to do next. Should they keep everyone remote? Should they go back to working in the office full time? Or should they do something in between? Enter hybrid work, which offers a mix of the two. A Fall 2021 study conducted by Google revealed that over 75% of survey respondents expect hybrid work to become a standard practice within their organization within the next three years.  Thus, two years after the world abruptly shifted to widespread adoption of remote work, we are declaring 20
Post a Comment
Read more