Driven by COVID-19, everything from digital transformation initiatives to customer expectations have accelerated. As consumers reflect on how much they have come to rely on websites and apps over the last 18 months, they have deep firsthand experience with how technology can make their lives simpler and easier. It’s now up to companies to effectively deliver on these expectations, and the foundation for that is to empower their developers, engineers, and security operators with the tools and infrastructure required to foster a quality developer experience. Development Today: Voice of the Customer Before we get to the tools and infrastructure characteristics that best enable development teams, it’s important to recognize the significance of understanding what end users actually want and need. Otherwise, how will your teams know what to build, where, and when? Today, it is incumbent on every business to understand customer expectations, and to be able to fulfill them with a seamless a
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